Temperament/Disposition looks at your internal want or desire to find value and enjoyment through your relationships with other people in general and also looks at how "comfortable" you are at being in a sales situation. It asks the question: "How well do you operate on an open, ’information sharing’ basis with old and new sales contacts around you?"
Organizational Skills looks at how well you use organizational and prioritization systems to efficiently and successfully sell to your sales contacts or prospects. It asks the question: "How effectively do you organize yourself and the information you gather about people to whom you intend to sell in order to maximize your chances of success?"
Active-Listening Skills looks at how well you listen to, and successfully process your sales prospect’s or customer’s messages (both verbal and non-verbal) before you respond. It asks the question: "How attentive or empathetic are your listening habits in ensuring that you’ve fully appreciated the customer’s entire communication?"
Communication Skills looks at the extent to which you listen and feed back to your contacts in order to build the quality and depth of all your sales relationships. It asks the question: "How effectively do you give and receive from your sales contact network in order to establish efficient communication channels?"
Relationship-Nurturing Ability looks at the extent to which you sincerely and enthusiastically invest your time and effort into building and growing your relationships with your sales contacts. It asks the question: "How well do you nurture your relationsips with your contacts and prospective customers to develop high levels of warmth, empathy, and mutual trust?"
|Exceeding Customer Expectations Skills|
Exceeding Customer Expectations Skills looks at the extent to which the individual has an "environmental radar" tuned to the economy, competitors, the market, and customers to guide their day-to-day actions. It asks the question: "How well do you listen to external sources of information and work across functions, departments, and teams to help offer sales service excellence to your customers?"
|Drive and Persistence Skills|
Drive and Persistence Skills looks at the extent to which your sales contact relationship building efforts remain constant and relentless through obstacles and time. It asks the question: "With how much tenacity do you develop your personal sales network and drive toward better outcomes through people?"